Thank you for your purchase from Questra Shop. We’re excited to share our shipping policy with you to ensure you’re fully informed.
Countries We Ship To
We proudly ship to two countries:
- Vietnam
- United States
Shipping Locations
Our shipping is handled from two main locations:
- Vietnam: 246 Nguyen Quoc Ich, Phong Khe, Bac Ninh 16000, Vietnam
- United States: 1657 N Kostner Ave, Chicago, IL 60639, United States
Delivery Timeline
Order Processing Time: We require 1-2 business days to process your order. This includes verifying, preparing, and packaging your items so they’re ready for shipment.
Shipping Duration
- Vietnam: For domestic orders within Vietnam, shipping typically takes 1-3 business days.
- United States: For international orders to the United States, shipping time is estimated to be between 2-3 business days.
Shipping Costs
- Vietnam: $1.95
- United States: $3.95
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. This will allow you to monitor the status of your delivery from the moment it leaves our facility to when it reaches your doorstep.
Unexpected Delays
Occasionally, delays may occur due to unforeseen circumstances such as adverse weather conditions or customs clearance issues. We appreciate your patience and understanding in such cases, and we will do our best to minimize any inconvenience.
Contact Us
If you have any questions or need assistance, feel free to reach out to us at [email protected]. We’re always here to help and ensure you’re fully satisfied with our services.